I want people that order from TheMacBundles.com to get the same service I want to receive when purchasing an item from an online service. In my dealings with eSellerate, they have consistently provided responsive, courteous and professional support, and this has had a significant influence on the decision to use them as TheMacBundles' order processing service.
For support on purchases, including billing, payment, and registration code delivery, please contact eSellerate:
If you should have a problem with the TheMacBundles.com website, or a question about ordering from TheMacBundles.com, or an order processing issue that you do not feel eSellerate is being responsive to, please feel free to contact me at:
I will endeavor to respond to your email within 24 hours (often the response will be within a couple of hours).
The bundles on TheMacBundles.com contain such outstanding software at such great prices, I think it's unlikely you will be requesting a refund. However, to provide you with peace of mind and to demonstrate the sincerity of my commitment to customer satisfaction and belief in the value that is represented by the bundles, refund requests will be honored if they are made within 30 days of the purchase payment receipt date on your order. A refund request can be sent to:
Please note that because of the nature of a bundle, refund requests cannot be honored for an individual program within a bundle. Consequently, any refund would be for the full price of the bundle, and all of the programs in the bundle must be uninstalled and trashed along with any software related to the bundle. Attempting to use a program after a refund has been made is illegal, and tech support requests and upgrade requests will not be honored in this situation.
Please let me know which programs you find most useful, any requests for programs you would like to see in a future bundle, and any suggestions you have about how I can improve your satisfaction with TheMacBundles.com.
As per the Mission Statement, providing an effective means for developers to sell their software while also being paid fairly for their work is only half of the equation: It's just as important that customers of TheMacBundles.com receive outstanding value, satisfaction, and service when spending their hard-earned dollars. Your feedback will help us to consistently accomplish these goals. Thank you!
Founder of TheMacBundles.com